Frequently Asked Questions
Our visiting hours are not restricted.
How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and families to visit and attend our special events.
What role does Social Services play?
Our social service team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, help in the care and discharge planning for each resident. They can arrange professional services for dental, vision, podiatry, audiology, power of attorney, dementia assessment, psychosocial and psychiatric evaluation, and Individual therapy.
How is the laundry done? Can family members take laundry home?
Should you wish to have your laundry washed by us, please notify the front office upon admission. Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for the family to pick up. We request that family provide a hamper for clothes and pick it up twice a week.
All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
What articles of clothing should we bring?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.
Is there a limit to the number of people who can visit at one time?
There is no limit to the number of people that can visit at one time.
Is there any private space available to use?
You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.
Can children visit?
We encourage children to visit.
Can we bring a family pet to the facility?
We would love for your family pet to come to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
How often will a physician or health professional visit?
Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Can I take my loved one home for a visit?
Patients may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Timber Point Healthcare Center
Attn: ___________________ Room No. _____
205 East Spring Street
Camp Point, IL 62320
Consider using our Send a Greeting feature on the website. You may choose from our designed postcards to send for a small fee or you may send an email greeting that we will print and hand deliver to your loved one for no fee.
Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, Timber Point Health Care Center has an outdoor courtyard area for smoking.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Is there someone who provides haircuts?
Yes, we have beauticians onsite weekly.
Will my loved one’s room have a television?
You may bring in your own TV and we have cable provided.
Will my loved one have telephone and internet access?
We have WiFi available for internet access. At your request, we can have the phone company come set up a phone landline, but residents need to bring their own phone.
How often will the Rehabilitation staff work with my loved one?
Your rehab director can inform you of the rehabilitation program designed for your loved one.
What types of activities are planned for the patients?
Timber Point Healthcare Center has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils and volunteer programs. Scheduled activities include music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.
Will Medicare cover my stay in the facility?
Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.
Who do I talk to about food preferences? Are there alternate options to each day’s menu?
Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.
Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.
What do we do if we have personnel concerns?
Our primary concern is that you feel comfortable here at Timber Point and that your needs are being met. You should feel secure and at ease with our staff, particularly those providing your direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
Timber Point employs a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
Additionally, should you have questions upon admission regarding the paperwork you are required to fill out, please call the front desk. You may request an appointment with our full-time admissions coordinator who will guide you through the necessary forms required on admission.
What happens when my stay at Timber Point is over? What options do I have?
Our goal is to rehabilitate you back to your optimal level. For some patients, this allows them to go home and resume daily activities, while others may need a change in their living arrangements in order to accommodate their needs. For those that need to explore new living arrangements below are some of the options available to you:
If you’re feeling ready to take the next step in your recovery, Assisted Living is a natural progression. Assisted Living centers (sometimes called Retirement Centers) provide care for seniors who are healthy enough to not require nursing or therapy but aren’t quite sure if they are ready to transition home alone. Assisted Living centers cater to seniors who want a more “homelike” environment but with the added security of someone to check up on you 24 hours a day. Services typically include medication management, a wide array of activities, transportation to doctor’s appointments and outings, furnished rooms, healthy and balanced meals, and socialization. Assisted living residences are registered, licensed or certified at the state level, usually by the department of health.
Prior to discharging home, make sure to think about the environment you will be returning to. How many steps do you have to climb? Do you have the adaptive equipment to aid in bathing? Who will be providing you with groceries and cooking? How will you get to Dr’s appointments or the pharmacy? Can you care for yourself independently? If you can answer each of these questions in the affirmative, you are probably capable of returning to home independently.
Home Health Care Services
Local agencies and associations may offer services for the senior community still living in a home setting. These services can include friendly visiting, home-delivered meals, personal home care services, senior centers, transportation, financial counseling programs, etc. It is highly recommended that you thoroughly research the vast number of Home Health companies.
Senior housing is apartment or condominium properties for persons age 55 years or older. Senior housing complexes do not generally provide meals or personal care services to residents but they may offer social activities, transportation or other services. Services will vary depending on size, location, necessity, and cost.
Independent Living Communities
Independent living communities are usually large groups of senior housing units. Like senior housing, independent living communities are age- restricted and services are mostly limited, but they will vary from community to community.